Refund policy

At Château Calú, we want to offer you a worry-free experience.
If, for any reason, you are not satisfied with the products you ordered, you have the right to return them within 14 calendar days from the date you received your package, in accordance with applicable legislation.

Returned products must be in the same condition in which they were delivered: intact, with all labels and seals undamaged, and without any signs of wear or handling that could affect their quality or appearance.
Opened bottles, wines with broken corks, scratched labels, or damaged capsules cannot be accepted for return.

To initiate a return, please fill in the contact form on our “Contact” page, making sure to include your order number and the products you wish to return. After your request is confirmed, the products should be shipped back to our address, with return shipping costs covered by the customer.

The value of the returned products will be refunded within a maximum of 14 days from the date Château Calú receives the package, using the same payment method used for the original purchase, unless another solution is mutually agreed upon.

If the return does not meet the conditions mentioned above, we reserve the right to refuse acceptance of the products and to send them back to the customer.